Frequently Asked Questions

What is Comito?
In short: We produce online learning Experiences, which teach skills that largely didn’t exist 10 years ago.

We work with amazing Creators to develop immersive online learning Experiences.

Comito is a platform for anyone to learn from the Creators they already know, trust and respect.

All Comito Experiences are 100% exclusive and are produced directly with each Creator, to capture exactly what they want to pass on.
What format do Experiences take?
Experiences are modular so you can take them at whatever time is convenient for you. The entire Experience lasts 1.5-2 hours although they may be longer if you do the suggested support activities too!

Each Experience includes video classes, downloadable content, action items and even access to Creator's private communities.
How long are the video lessons?
The video portion of Experiences is divided into ‘Parts’ and ‘Lessons’.

You can think of Parts like major sections of the Experience.

Lessons are the classes within each Part (Eg. Part: Instagram Marketing. Lesson: How To Use Hashtags).

The length of each video lesson varies from around 2mins to roughly 20mins, depending on what the Creator is teaching.

Each clip has been edited to fit its own ‘Goldilocks’ run time. Meaning they can be quick, but never rushed - and long, but never boring.
Do I have to complete the experience within a specific timeframe?
Nope! As long as you have purchased the Experience outright, or your subscription is valid, you can watch them any time.
Am I able to interact with the instructors?
Sometimes yes, sometimes no. We can’t guarantee Q&A sessions with every Creator - however, we know how much we, as Learners, love interacting with Creators. So occasionally we’ll host Q&A’s.

If you want to be notified of when they’re happening, sign up to our mailing list at the bottom of this page!
What type of device / browser do I need?
We've worked reallllly hard to make Comito accessible on every device and every browser! iPhone 12 Pro Max? No worries. Still running Windows 98 on the old family desktop? We got you.
Is there homework with the Experience?
We include suggested tasks for you to complete with each Experience, but it’s really up to you!

To get the most out of an Experience you should complete the suggested tasks; but we’re not going to give you detention if you don’t.
What happens after I finish an Experience?
Besides graduating from ‘grasshopper’ to ‘master’, after you finish an Experience, we encourage you to go and implement what you’ve learnt! Knowledge isn't power if you don't take action ;)

We hope you loved it so much you will tell all your friends and family. Or, you might want to go back and take some parts (or all of it) again.
Can I download the videos?
You cannot download the Experience videos, but you can come back and watch them whenever you want online. Plus, you can download lots of supporting materials (e.g. PDFs and/or any accompanying audio files).
What is your refund policy?
We think you’re going to LOVE the experiences we’ve produced for you!

But if it’s not a fit, we’re more than happy to assist you with a refund.

We can provide a full refund within 30 days of purchasing an Experience, given you have completed less than 30% of it.

If you’ve completed more than 30% (you’ll be able to see the progress on the Class page) then unfortunately we won’t be able to offer a refund.

Click ‘Terms & Conditions’ in the footer to see our Terms.

If you have more questions, please shoot us a message. We’re always happy to help!

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